I got a letter
A real letter names the originator, includes a reference number, and uses our mailing address: 244 Madison Avenue #1259, New York, NY 10016.
For merchants
You got a notice from us. Here is what to do.
Start by checking the contact details, the originator name, and the reference number. If anything looks wrong, contact us before sending money or signing anything.
Who this page is for
For merchants and business owners verifying a recent notice.
Match the communication to what you received
I got an email
A real email comes from merchantrehab.com. Lookalike domains, extra letters, or different endings should be treated as suspicious.
I got a call
A real call can be returned through (646) 893-0080. If someone gives you a different callback number, use the number published here instead.
Red flags before you respond
Stop and verify if the communication asks for gift cards, crypto, a wire to a personal account, immediate payment before documentation, or refuses to identify the originator.
Payment pressure
We do not ask you to pay before you can verify the file.
Wrong payment rails
We do not accept gift cards, cryptocurrency, or wires to personal accounts.
No written record
A legitimate resolution is documented in writing.
If the account looks wrong
A balance dispute and a mistaken-identity issue are different. If you recognize the originator but disagree with the balance, use the dispute path. If you do not recognize the business or originator at all, tell us it may be mistaken identity.
Balance or terms look wrong
Go to Dispute an account and send the basis for the dispute in writing.
This is not your account
Go to Mistaken identity so we can check the placement package and correct the record.
Ready to confirm the file?
Have your reference number nearby if you received a notice. We can usually identify the account quickly and explain the next step in writing.
