Amount does not match
Tell us what amount you believe is correct and why.
Disputes
If the account or balance is wrong, put it in writing.
A dispute is a formal request for us to review the placement, balance, or documentation. We pause collection activity while we verify the issue with the originator.
Who this page is for
For merchants who recognize the file but believe something is inaccurate.
When to dispute
Paid or resolved already
Send proof of payment, release, settlement, or prior correspondence.
Terms do not match
Identify the agreement terms you believe are being misstated.
How the review works
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Send the basis in writing
Email info@merchantrehab.com with the reference number and a short explanation.
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We request records
We check the placement package, payment history, and latest originator records.
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We respond in writing
You receive a written update once the file review is complete.
Ready to confirm the file?
Have your reference number nearby if you received a notice. We can usually identify the account quickly and explain the next step in writing.
