Reference number
This lets us locate the file.
Escalation
A clear path to raise a concern.
If you believe a communication was wrong, unfair, or directed to the wrong party, put the concern in writing so it can be reviewed against the file record.
Who this page is for
For merchants, guarantors, lenders, and anyone raising a concern.
Escalation levels
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Level 1: write to info@merchantrehab.com
Use Escalation in the subject line and include your reference number.
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Level 2: request senior review
If the first response does not resolve the concern, ask for a senior written review.
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Level 3: external escalation
You may raise the issue with the originator that placed the account or with appropriate public complaint channels.
What to include
Brief description
Tell us what happened and when.
Preferred resolution
Explain what you are asking us to review or correct.
Submit an escalation
Use the contact form or email info@merchantrehab.com with Escalation in the subject line.
