Contact stops
We mark the file and stop further contact to the wrong party.
Wrong party
If this is not your account, tell us quickly.
Mistaken identity is not a balance dispute. It means the file may have been routed to the wrong business or person, and we need to verify that back against the placement package.
Who this page is for
For visitors who do not recognize the account or originator at all.
What we will ask
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Your relationship to the named business
Tell us whether you own, owned, worked for, or have no relationship to the business named.
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Basic identity confirmation
We only ask for enough to determine whether the placement reached the wrong party.
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The notice details
Send the reference number and the originator name if they appear on the notice.
If the file was misrouted
Record is corrected
We report the issue back to the originator or file owner.
Written confirmation
Ask for written confirmation if you need a record of the correction.
Ready to confirm the file?
Have your reference number nearby if you received a notice. We can usually identify the account quickly and explain the next step in writing.
